Service Concierge

How would you like to work with one of Canada’s most prestigious and well respected automotive groups? Join Auto World Imports Network!

Headquartered in Thornhill Ontario, we are a premier network of 16 luxury automobile dealerships in the Greater Toronto Area, as well as we own 3 state of the art collision centres.

Our company values customers and employees and has invested in principles for success that is only achieved by doing business with integrity and the highest ethical standard.

Due to our continued growth, our Mercedes-Benz Oakville luxury dealership is looking for a Service Concierge to join our amazing team!

Job Purpose:

The Service Concierge is a front-line representative for the dealership’s service department. This person welcomes customers as they arrive in the department, answers basic inquiries and refers them to the appropriate individual or department.

Core Accountabilities:

  • Greet customers in a professional manner.
  • Introduce customers to the appropriate sales representative
  • Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
  • Obtain basic demographic information about each customer and record it using the method established by the dealership.
  • Update and enter guests into the DMT System (Traffic Management System).
  • Prepare weekly reports for managers for their weekly sales meeting.
  • Prepare monthly Traffic Report for individual sales representatives.
  • Hand out brochures and other information about vehicles to the customers.
  • Maintain cleanliness of the guest area and replenish brochure and refreshment area.
  • Cover the switchboard when receptionist is away from the switchboard.


  • Excellent oral communication skills.
  • Previous experience in a customer service role.
  • Must have an enthusiastic and outgoing personality
  • Ability to read and comprehend instructions and information.
  • Professional appearance & friendly disposition.
  • Ability to work efficiently in a high-pressure environment.
  • High school diploma or equivalent.
  • Previous experience working in a dealership setting with basic knowledge of vehicles and maintenance requirements is an asset.
  • Experience operating a multi-line telephone system.
  • Ability to prepare business memos, letters, etc.
  • Strong knowledge of Microsoft Office products, including Excel and Word.
  • Ability to maintain filing systems and database.


  • Excellent Group Benefits package.
  • Group RRSP Contribution program.
  • Work/life balance.
  • Training and support programs.
  • Boot and tool allowance.
  • Tuition reimbursement program.
  • Corporate support.
  • Mentorship and development.
  • Unlimited careers opportunities within our automotive group.

Personal Attributes:

  • Passion, motivation, focus and leadership skills.
  • Results focused approach.
  • Team player.
  • Strong communication skills both written and verbal.
  • Ability to influence, negotiate and mediate effectively.
  • Strong attention to detail.
  • Ability to maintain confidentiality and professionalism.
  • Excellent interpersonal and team building skills.
  • Strong time management and organizational skills.
  • Honest, courteous and able to demonstrate strong work ethics.
  • Driven and ability to work with minimum supervision.


We thank all applicants for their response; however only those considered for an interview will be contacted.

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).

Application Form

If the above describes you then don’t miss your opportunity to be a part of an ever-expanding company such as the AWIN Group of Dealerships, please complete the form below.

  • This field is for validation purposes and should be left unchanged.